Kickstart Your Career as a Customer Technical Support Engineer at Movate !!
Company : Movate
Position : Customer Technical Support Engineer
Qualification : B.E / B.Tech
Location : Chennai
Experience: 0-2 years
Salary : As per company standards
Last Date : Apply as soon as possible
Job Description & Responsibilities:
Candidates should have strong communication skills to interact clearly and professionally with customers through both written and verbal channels. Maintaining accurate records in the case tracking system is essential to ensure transparency and efficient follow-ups. They should take full responsibilities of assigned tasks, coordinate with other teams when necessary, and ensure timely completion of all responsibilities.
Candidates are expected to analyse and document issues, recommend practical solutions, and escalate concerns to leadership when needed. They should have a proactive approach to problem-solving and demonstrate enthusiasm for working in a challenging environment. Being able to organize thoughts effectively and communicate appropriately based on different situations is an important aspect of the role.
Candidates must adhere to all processes and policies while embodying the core values of CSS Corp. As team players, they should set a positive example for others and contribute to a supportive work environment. Daily reporting before logging out is a key responsibility to ensure smooth operations and accountability.
Candidates should possess strong problem-solving skills and the ability to handle challenging situations with professionalism. Prior experience in providing direct support to external customers via phone or electronic communication is valuable. A solid understanding of storage components and infrastructure will help in troubleshooting and resolving technical issues efficiently.
Candidates need excellent organizational skills to prioritize and manage multiple tasks while working across different teams. A college degree is preferred, along with basic knowledge of storage systems. Experience working in an enterprise environment is beneficial, as it helps in understanding complex IT ecosystems and handling customer queries effectively.
Candidates should be able to think critically and apply creative problem-solving techniques. Calling customers to resolve issues directly is an important part of the job, requiring patience and professionalism. Adhering to established Standard Operating Procedures (SOPs) ensures consistency in work. Additionally, they must ensure that all cases and emails are addressed within their shift without leaving a backlog.
Detailed Eligibility Criteria and Qualification:
Candidates should be able to manage individual cases efficiently while meeting the required service levels and performance metrics. Maintaining ownership of each case and ensuring proper routing through the designated process is essential for smooth operations and customer satisfaction.
Candidates must have a minimum typing speed of 40 words per minute to ensure quick and accurate documentation. Additionally, familiarity with Hitachi Vantara products or other storage platforms is desirable, as it will help in resolving technical issues more effectively.
Candidates must have a degree in Computer Science or a related field. It is Mandatory. Diplomas are not preferred for this role.