Launch Your Career : Accenture is hiring freshers for Trust & Safety New Associate Role in Navi Mumbai!
Company : Accenture
Position : Trust & Safety New Associate
Location: Navi Mumbai, India
Qualification : Any Graduation
Experience : Freshers
Salary : As per Company Standards
Last Date : Apply as soon as possible
Roles and Responsibilities:
A candidate will be responsible for reviewing, classifying, and, if necessary, removing content based on customer guidelines. A candidate utilize specific tools and communication channels to ensure compliance with established standards. Staying updated on changes to client policies and guidelines is an essential part of a candidate . A candidate must adapt quickly to any updates in policies or processes to maintain accuracy and consistency in their work.
A candidate will be tasked with investigating and resolving complex content-related issues and relaying these to the broader Trust and Safety team when required. A candidate identify areas for improvement in workflows and suggest solutions to enhance the quality and overall efficiency of the process. Active participation in continuous training programs and work group discussions is needed to stay proficient and up-to-date in the role.
A candidate engages in discussions about socially sensitive topics to ensure the safety of communities while maintaining a professional and unbiased approach. A candidate must be participate in well-being activities as part of their responsibilities to manage stress and maintain a healthy work environment. A candidate should be meeting the efficiency targets set by the business is another key responsibility.
A candidate’s work includes reviewing various types of content, including user profiles, videos, texts, and images. A candidates are required to investigate content and apply the relevant client policies accurately. When necessary, a candidate escalate or resolve issues flagged by users or identified by the system. It is essential to note that some of the content reviewed may be sensitive or graphic in nature.
To perform such responsibilities effectively, a candidate require to possess specific skills. A candidate must have strong coping mechanisms, emotional resilience, and stress-management abilities to handle challenging situations. Objectivity is crucial, as decisions must align with customer policies without being influenced by personal beliefs or biases. Attention to detail is important to ensure that all tasks are completed accurately and thoroughly.
A candidate must be comfortable combining and analyzing information from multiple sources to make informed decisions. Strong critical thinking and decision-making skills are vital for resolving complex issues effectively. Basic internet research skills are also necessary for gathering relevant information when needed.
A candidate must have excellent comprehension, verbal, and written communication skills in English are required for interpreting and addressing content issues. Such skills ensure that the candidate can convey information clearly and accurately, both within the team and to clients.
By fulfilling these responsibilities, A candidate contributes to maintaining a safe and secure environment for online communities, upholding client policies, and ensuring a high standard of quality and efficiency in content moderation processes.
Skills:
A candidate play a important role in delivering value to clients while contributing positively to society. A candidate are responsible for analyzing and reviewing user profiles, audio files, videos, and text-based content. A candidate is tasked with investigating issues, escalating them when required, and resolving problems reported by users or flagged by automated systems.
Given the nature of the role, A candidate may be exposed to flashing lights or contrasting light and dark patterns, as well as potentially objectionable or sensitive material. This content may involve graphic, violent, or otherwise egregious material, which makes resilience and strong coping skills essential for candidate. The work of a candidate is both meaningful and challenging, as it ensures the internet remains a safer place for users.
The important responsibilities of a candidate include reviewing diverse types of content such as user profiles, videos, texts, and images. A candidate must apply client policies during investigations and ensure adherence to established guidelines. When flagged content or reported issues arise, A candidate is expected to escalate these matters appropriately or resolve them in a timely and effective manner.
A candidate requires a specific set of skills and attributes to manage its demands successfully. A candidate need strong coping mechanisms, emotional resilience, and effective stress-management abilities to navigate the challenges posed by sensitive and graphic content. Objectivity is important, as decisions must be made in alignment with client policies, free from personal value. Attention to detail ensures that tasks are carried out accurately and that no important aspect of content moderation is overlooked.
By achieving these responsibilities, A candidate contribute significantly to maintaining a safe online environment, upholding the integrity of client policies, and fostering a trustworthy digital space for users. A candidate’s role demands a high level of dedication, professionalism, and resilience, underscored by the support provided to ensure their well-being.